Returns & Replacements
The law allows a period in which you can cancel your contract. It ends 14 days after the day you receive the goods. You can email us in that time to cancel. You have to pay to return the goods to us within 14 days. The law allows us to deduct an amount from a full refund when your handling of the goods was more than was necessary to establish its nature, characteristics and functioning resulting in their value being diminished.
By purchasing from kooltoyz.co.uk you are entering into a legally binding contract and the following terms and conditions apply:
1. Please check your item BEFORE USE. Once fuel has been put into your model only the radio control and engine are covered by a 1 month warranty.
2. The warranty covers manufacturing defects only. It does not cover damage caused by miss-use or general wear and tear.
3. If you believe you have a faulty product please contact us before returning for details.
4. These models are NOT TOYS. If you have no experience with RC models you will need to do some research on how to set up and calibrate your model before use. We will offer advice and help to newcomers as much as possible but are unable to accept returns for items that have been damaged by incorrect use, from customers who are unable to adjust their models or from customers who have not fully checked their models before use.
5. Any item that is returned to us used and found to be not faulty or not covered by the warranty may be subject testing fee. You will also need to pay the postage if you require the item to be sent back to you. Items deemed to be faulty will be repaired/replaced or refunded.
6. Please note all specifications and colours on our products are subject to change without notice. We keep specs & photos as up to date as possible but in some cases the images used on this website may differ slightly from actual product. If the product is significantly different from the advertised product then a up to date image can be emailed before completing the order, if this is unacceptable then a full refund will be offered.
7. Due to the nature of the products we sell and the environment they operated in, breakages can often occur. It is extremely difficult to determine the level of use and the conditions that a product may have been subjected to. For this reason we offer a Guarantee for a period of 14 days from the day you received your purchase. When claiming under a warranty the product or defective parts must be returned to us for examination. You will be notified by email if your claim is valid. If the product or parts are not covered by the warranty a quote will be supplied for repair or replacement and the cost of returning the product or parts back to you.
8.Any items ordered in error must be returned within 14 days at buyers expense in original packaging new and unused. Once item is checked a full refund will be given.
KOOLTOYZ reserve the right to change any prices or details on our site.
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