Customer Service

Shipping & Delivery

Delivery times will vary depending on what shipping option customer selects and your location, all items are shipped from our UK warehouse in Edinburgh. Delivery on larger items with value over £60 will be sent via our courier Interlink Express (When Selected) and delivered next working day UK mainland, next working day does not include weekends. Next day courier delivery refers to delivery the next day after we ship the item, not in some cases the day after purchase. We do not hold 100% of listed items in stock but we do try our best to do so. If item has to be ordered in for you from our UK supplier it may take an extra 1-3 days max to deliver the item.

 Privacy & Security

Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! Any information you provide will be held with the upmost care and will not be used in ways that you have not consented to.


This website does not collect any personal data, with the following exceptions:


* The IP address of any visitor who submits an enquiry on the contact form is stored within a secure database for the sole purpose of identifying spammers (users who leave unsolicited commercial comments) and for data backup. Under certain circumstances, this IP address information may uniquely identify a user on the Internet. Visitors must voluntarily provide their name, e-mail address when posting an enquiry or comment these details are required for form verification/validation purposes.

* The IP address details of any visitor that uses the contact form are appended to the message and stored within a secure database for the purpose of identifying spammers.

* The browser and ISP provider details may be appended to the message and stored on a secure database for the purpose understanding the type of browser in use (for troubleshooting purposes).

* The server on which the website is hosted stores the IP addresses of all computers that make a connection to the server.

The website does store information about visitors using cookies (files which are sent by the website to a computer or other access device). These cookies are used in the contact form validation process to stop duplicate and multiple form submissions - techniques employed by spambots/spammers.


To delete any cookies that already exist on a computer, please refer to the instructions for the appropriate file management software to locate the file or directory that stores cookies (generally accessed through web browser options or preferences).


Further information on deleting or controlling cookies is available at AboutCookies.org. A Wikipedia article about cookies is also available. Please note that by deleting cookies or disabling future cookies you may not be able to access certain areas or features of the website.


KOOLTOYZ is not responsible for the content of external websites.


The website also makes use of third party services, each of which will have their own policies relating to privacy and data protection and over which this website's owner has no control.


Any personal data collected by the site will remain confidential and will never be shared with a third party (unless required in order to comply with a legal request from the United Kingdom authorities).

Returns & Replacements


The law allows a period in which you can cancel your contract. It ends 14 days after the day you receive the goods. You can email us in that time to cancel. You have to pay to return the goods to us within 14 days. The law allows us to deduct an amount from a full refund when your handling of the goods was more than was necessary to establish its nature, characteristics and functioning resulting in their value being diminished.


Ordering


By purchasing from kooltoyz.co.uk you are entering into a legally binding contract and the following terms and conditions apply:

1. Please check your item BEFORE USE. Once fuel has been put into your model only the radio control and engine are covered by a 1 month warranty.
2. The warranty covers manufacturing defects only. It does not cover damage caused by miss-use or general wear and tear.
3. If you believe you have a faulty product please contact us before returning for details.
4. These models are NOT TOYS. If you have no experience with RC models you will need to do some research on how to set up and calibrate your model before use. We will offer advice and help to newcomers as much as possible but are unable to accept returns for items that have been damaged by incorrect use, from customers who are unable to adjust their models or from customers who have not fully checked their models before use.
5. Any item that is returned to us used and found to be not faulty or not covered by the warranty may be subject testing fee. You will also need to pay the postage if you require the item to be sent back to you. Items deemed to be faulty will be repaired/replaced or refunded.
6. Please note all specifications and colours on our products are subject to change without notice. We keep specs & photos as up to date as possible but in some cases the images used on this website may differ slightly from actual product. If the product is significantly different from the advertised product then a up to date image can be emailed before completing the order, if this is unacceptable then a full refund will be offered.
7. Due to the nature of the products we sell and the environment they operated in, breakages can often occur. It is extremely difficult to determine the level of use and the conditions that a product may have been subjected to. For this reason we offer a Guarantee for a period of 14 days from the day you received your purchase. When claiming under a warranty the product or defective parts must be returned to us for examination. You will be notified by email if your claim is valid. If the product or parts are not covered by the warranty a quote will be supplied for repair or replacement and the cost of returning the product or parts back to you.
8.Any items ordered in error must be returned within 14 days at buyers expense in original packaging new and unused. Once item is checked a full refund will be given.

 

KOOLTOYZ reserve the right to change any prices or details on our site.
Payment, Pricing & Promotions
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